How to establish the communication Essay Example for Free

How to establish the communication Essay Everyone has different needs and styles in which they communicate. There are also many different ways in which we may establish these communication needs, wishes and preferences. A good way to begin to understand a patient’s needs, wishes and preferences is to read their notes and history’s to see if this contains any relevant information. For example, if I read that a patient has hearing problems, I would then know to make sure that I speak to the patient clearly and slowly and look at them so they can read my lips. Other ways to establish communication needs, wishes and preferences is by interacting with the patient and through conversation I learn how to best communicate with the patient. It is also important to remember to be clear and concise in all forms of communication, especially when working with people with learning disabilities, where they might get confused if I speak too quickly or use too complex language. It may benefit, if this is the case, to use your body language to help explain what you are trying to say and to emphasise the tone of the conversation. Also, pictures can be used to help the patient and myself understand. For example, one of my patients uses cards that display what emotions they are feeling, they will use these to communicate how they are feeling. In the past, I have worked with a patient who is deaf. For me to establish what her needs were, I first spoke to the nurse in charge and they informed me she was deaf, however, could sign or write things down. As I could not sign, our preferred form of communication was writing, which after spending time together worked quite well.

Doctor Dolittle :: essays research papers

My book report is on Doctor Dolittle. The author of this book is Hugh Lofting. Doctor Dolittle talks to the animals and is also kind of like a veterinarian. He knows most of the animal languages. He really calls himself a naturalist which studies plants and animals. He lives in Puddleby, England. He has an assistant named Stubbins. Doctor Dolittle wants to learn the language of the shellfish because they are one of the oldest animals on earth. He thinks that they can tell him secrets of the past. Doctor Dolittle decided to give up on the shellfish language for a while. Stubbins and the Doctor play a game that you close your eyes and flip the pages of an atlas and put a pencil down on the page. The place that he picked was Spidermonkey Island. The purple bird of paradise tells him that the greatest naturalist is Long Arrow and that he lives at Spidermonkey Island. Doctor Dolittle goes on a voyage to Spidermonkey Island. The Doctor goes and he saves Long Arrow and 9 other Indians from a cave that a rock had covered the entrance. Doctor Dolittle found a way to dig under the rock and make it fall. Another tribe on the other side of the island wanted to go to war with the peaceful indians. They were going to fight because they were to lazy to do work because the island was floating South and getting cold. The Doctor, Long Arrow, and another man basically won the war for the tribe. They swung clubs and knocked everyone out of the way. Then Polynesia(a talking parrot) brought millions of black parrots from South America. Most of the other tribe got their ears bit off. Doctor Dolittle was made king of the tribe. They changed his name to Jong Thinkalot because they didn’t think Dolittle fit him. Doctor wanted to go but he had to stay and teach the tribe to do things more modern.

Business process outsourcing

The objective is to develop a software for BPO management system. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. BPO management system is used to effectively manage the business activities of a BPO organisation. This system adopts a comprehensive approach to minimize the manual work and schedule resources, time in a cogent manner. It is designed for hiring any company, that is , it is generalised system for business process management. The core of the system is to maintain employee details and customer details and company details. Employee details include id, name, address, shift timings, category (based on the field of expertise), number of calls attended and salary details. Salary increment and perks (employee benefits) for each employee will be done in the end of the month depending upon the number of calls attended for that given month. Employees recruited for various companies will be trained according to their expertise and will be given knowledge about the other departments also so that they can handle the calls of other department when they are idle. Customer details include name, phone number, address, area of complaint or area of doubt. For a complaint registered for more than a given span of the time (say 15 days, depending on the hiring company) the complaint will be logged into a separate file for immediate processing. Company details include the name of the company, number of employees working for the company and the contract details.

Outliers Analysis - 1560 Words

Tyler Alford 7 December 2011 Prof. Smith Outliers Final Draft Outliers Final Draft In the book Outliers author Malcolm Greenwell talks about a variety of topics that deal with how success is obtained by individuals who are blessed to have many different opportunities. They range from a school designed for students to excel, to being financially wealthy, or even being in the right place at the right time. Many different types of examples of people who found success through opportunities laid out in front of them are discussed in Outliers. From a man who was Jewish and just happened to be born in a location where lawyers were scarce, to hockey players who were born just after the cut off dates, Gladwell describes types of advantages†¦show more content†¦He had a unique understanding of what it takes to be â€Å"big-time† that few adults every completely grasp. He talked to many pro scouts during his early years of high school and he was preparing to be drafted and continue his fast track to fame. Everything t hat Gladwell describes as keys to success Hamilton was provided. The only thing to keep him from this would end up being himself. Josh was drafted in the 1999 draft as the number one overall pick by the Tampa Bay Devil Rays and signed a $3.96 million dollar bonus straight out of high school (Hamilton, 187). He was playing ball and doing extremely well. He had his family support and was growing into quite the individual. Eventually, however, when a few incidents were placed upon him, he folded and turned to a terrible place to find happiness. He did things he never thought of doing before from drinking to smoking weed and eventually becoming a major crack addict. He got in with the wrong crowd and could not get out of the hold it had on him and was on his way to ruining everything. He spent all his money on drugs and alcohol and was very close to killing himself from the drugs he was taking. He had a family at the time and he distanced himself from them to a point where his wife wanted nothing to do with him. Life was falling apart for the once nationally renowned phenomena. It wasn’t until he was pushed to the brink that he began trying to get to rehab and fix his addictions. HeShow MoreRelatedRhetorical Analysis on Outliers by Malcolm Gladwell571 Words   |  3 PagesIn Malcolm Gladwell’s book Outliers, he defines an outlier as someone who does something out of the ordinary or differently. The author is very credible and has a few awards for writing, â€Å"Outliers.† We should listen to Gladwell because some of his information is knowledgeable and can help with everyday life. His purpose is to teach us about the many rules that are being described in the book. 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These factors are complementary and influence each other. However, among the many factors of success, the only thing that can be controlled is the deliberate practice. Therefore, in my view, success is due more to deliberate practiceRead MoreAnalysis Of The Outliers By Malcolm Gladwell866 Words   |  4 Pageseasier to formulate a claim based on facts rather than opinions. These are some of the skills that I began to develop in the first assignment on Arguing Ethically/Thinking Logically. This was based on Chapter one from Malcolm Gladwell’s book, The Outliers. This chapter was titled The Matthew Effect and the claim was that if you start out with the advantage of being born in the right place at the right time you will be on the path to success over someone that was not. This assignment did not showcase